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Refunds & Returns

Most new and unopened items can be returned within 14 days of delivery for a refund. Refunds exclude any postage costs, and the return postage costs are at the buyers expense. 

Your refund will be processed within 4weeks of Fertility2Family receiving your returned package.  In most cases we will process your refund much sooner.

We do not accept partial returns. E.g. If you purchase 40 x Pregnancy Tests, we will not accept a return of any less than 40 x Pregnancy Tests.

If you need to return an item, you must contact Fertility2Family prior to returning the item, and fill out the “Return Product” form (which we will provide you with once notifying us of your intent to return a product).

It is strongly advised you return products via an Australia Post satchel (or similar), which has tracking and signature required on delivery. We are not responsible for products lost in the post, and if the item is not received by Fertility2Family we will be unable to issue your refund.

 

Please Note – We do not accept returns on all products. Please contact us at info@fertility2family.com.au or via our Contact Us page to confirm your item is eligible.


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