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FAQ

General FAQ   

What are you bank details for bank deposit payment?
BSB: 083004
Acct No: 
734483072
National Australia Bank
Fertility2Family
PLEASE ENSURE YOU LEAVE YOUR NAME AND ORDER NUMBER AS A REFERENCE


Why are you tests so cheap?
We purchase out tests direct from the manufacture and pass the savings directly on to you.

 

Are Fertility2Family tests as good as chemist tests?

Our tests are of the same quality you would find in any Australian chemist. You can find feedback/reviews from our customers on the feedback page.


What payment options do you offer? 

Currently we only offer direct deposit and Paypal as payment options.  We are in the process of setting up credit card payments, so hopefully this wont be too far away!

 

How long does postage take?

Postage can take from 1-7business days.  

 

What should i do if my order has not arrived within 7days?

Please contact us if your order has not arrived.  We will investigate this issue further for you, and generally can resolve all issues. 

 

Pregnancy Test FAQ  

How do the tests work?
The pregnancy tests strip work by detecting the levels of the pregnancy hormone Human Chorionic Gonadotrophin (hCG) in your urine at a level of 10mIU/ml.   

  

When can I start testing? 
There is no need to wait until you have missed your period to begin testing.  You are able to test as early as 7days past ovulation, or 5-7days before an expected period.  When testing early try to use first morning urine.

  

What should I do if I get a positive result? 
It is advised that you should make an appointment to see your doctor to confirm the pregnancy and work out what to do next.

  

What should I do if I get a negative result? 
A negative result indicated that the hCG hormone was not detected in you urine, and you are probably not pregnant. If your period is late, we suggest you re-test, and if this test is also negative we suggest you contact your doctor.

  

The “Test Line” is not as dark as the “Control Line”, am I pregnant? 
Yes, you can assume you are pregnant even if a very light test/control line is detected. 

 

Ovulation Test FAQ

How do the tests work? 
Our sensitive ovulation tests work by detecting the level of luteinizing hormone(LH) in your urine. Before you ovulate, a significant surge of LH will be present.

  

When should I begin testing? 
First, you must determine the length of your menstrual cycle. This is the number of days from the first day of your menstrual bleeding to the day before your next bleeding begins again.  refer to the right-hand chart to determine when you should start testing (you will receive a copy of this chart with the instructions that come with your order.

  

The “Test Line” is not as dark as the “Control Line”, Am I Ovulating? 
Unlike pregnancy tests, ovulation tests are not considered to be positive unless the “Test Line” is as dark as the “Control Line”

  

What should I do if I have a very light “Test Line” on my ovulation Test? 
This may mean you are coming up to your LH surge, or coming down from it.  It is possible to get a very light line on your test at any stage during your cycle. It is only considered positive if it’s the same darkness as the Control line.


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