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Customer support

Contact Fertility2Family

Contact Fertility2Family for order support, delivery questions, product instructions, damaged or incorrect order help, and wholesale enquiries across Australia.
Email and the contact form are our main support pathways. If your message is about an order, include your order number and the email address used at checkout so we can check the details faster.
Since 2009 Australian-owned fertility testing support.
Discreet Plain packaging for customer privacy.
Tracked Delivery support across Australia.
1 business day Our usual customer service reply goal.
Quick help

Quick help before contacting us

These pages answer common questions about test use, delivery, returns, product ranges and wholesale supply. They may help before you send a message.

Product FAQsFind answers about delivery, returns, product use and order support.Product instructionsRead product-use guidance for ovulation tests, pregnancy tests and related products.Ovulation testsView ovulation test products before sending a product question.Pregnancy testsCompare pregnancy test strips and midstream pregnancy tests before sending a product question.Wholesale supplySupport for clinics, pharmacies, health organisations, NGOs and diagnostic services.
Contact options

Fertility2Family contact options

Choose the pathway that matches your enquiry. Email and the contact form are the main support options. Callback is available if a phone call is easier.

Email support

Orders, delivery, product questions and instructions.

Use email for customer service questions, product-use information, delivery support, returns or order help.

Reply goal: within 1 business dayinfo@fertility2family.com.au
Callback option

Request a callback if a phone call is easier.

Leave your number in your message if the enquiry is easier to discuss by phone. We call during business hours when a callback is needed.

Monday to Friday, 9-5 Australian Eastern Time0409 015 244
Mailing address

We are online only.

This address is for correspondence only. Fertility2Family does not operate a retail shopfront or customer pickup service.

For correspondence onlyPO Box 72, Glenorchy, TAS 7010 Australia
Support details

Help us answer faster

A few details in your message can help us give a clearer answer the first time.

✓For order questions, include your order number and the email address used at checkout.
✓For product questions, include the product name, test format or pack type.
✓For delivery questions, include your suburb, postcode and tracking number if you have one.
✓For damaged, faulty or incorrect orders, include your order number and a short description of the issue. If images are needed, we may ask you to reply by email with photos.
✓For wholesale enquiries, include your business name, organisation type and the products you are interested in.
Contact FAQs

Contact, delivery and product FAQs

These quick answers may help before you message us. For more detail, visit our product FAQ page.

How quickly do you reply?

We aim to reply within 1 business day, Monday to Friday, 9-5 Australian Eastern Time. Replies may take longer during public holidays, high-volume periods or when we need to check order details.

What should I include in my message?

For order questions, include your order number and the email address used at checkout. For product questions, include the product name or test format. For delivery questions, include your suburb, postcode and tracking number if you have one.

Where is my tracking number?

Tracking details are usually sent after your order has been packed and dispatched. If you cannot find your tracking email, check your junk folder first, then contact us with your order number.

Can I change my delivery address after ordering?

Contact us as soon as possible with your order number and the correct address. We can only change delivery details before an order has been packed or dispatched.

What if my order arrives damaged, faulty or incorrect?

Please contact us with your order number, a short description of the issue and the outcome you are seeking, such as a replacement or refund. If photos are needed to check the item, packaging or parcel, we may ask you to reply by email with images. We will review the issue and help with the appropriate next step under Australian Consumer Law.

Do you accept change of mind returns?

For hygiene reasons, we do not accept change of mind returns. This does not affect your rights under Australian Consumer Law if an item is damaged, faulty, incorrect or otherwise covered by consumer guarantees.

Where can I get help choosing between ovulation and pregnancy tests?

For product choice, start with our product FAQ page, ovulation test range or pregnancy test range. We can answer product-use questions, but we cannot give personalised medical advice.

Can you help me understand a test result?

We can help with product instructions, timing basics and how to use the test format you purchased. We cannot diagnose pregnancy, fertility conditions or cycle concerns. If you have symptoms, repeated unexpected results, severe pain, heavy bleeding or concerns about your health, speak with your GP or another registered health practitioner.

Can you help with PCOS, PMOS or cycle concerns?

We can direct you to general education, including our Australian guide to the PCOS to PMOS name change. We cannot diagnose PCOS, PMOS, insulin resistance or hormone concerns. If you have irregular cycles, symptoms or concerns about your health, speak with your GP or fertility specialist.

Do you supply clinics, pharmacies or health organisations?

Yes, we support wholesale enquiries from clinics, pharmacies, health organisations, NGOs and diagnostic services looking for fertility testing stock. Visit our wholesale enquiries page or include your organisation details in your message.

Business details

Business and wholesale details

Fertility2Family is an Australian-owned online store based in Tasmania. We support customers across Australia with home fertility testing products, order help, product instructions and discreet tracked delivery.

Australian-owned since 2009

Fertility2Family has supported Australian customers with home fertility testing products since 2009.

ABN 54 063 506 152

Our ABN is listed so customers, clinics and organisations can verify our business details.

Online-only support

We support customers by email, contact form and optional callback. Our mailing address is for correspondence only.

Wholesale and organisation supply

We support enquiries from IVF clinics, pharmacies, health organisations, NGOs and diagnostic services looking for fertility testing stock.

Still need help?

Send us a message

Use the contact form above or email customer service. If your question is about an order, include your order number so we can check the details faster. Request a callback if a phone call is easier.