Privacy Policy
Ordering an ovulation or pregnancy test is personal. You should know exactly what happens to the details you share with us.
This policy explains what Fertility2Family collects when you visit our website or order from us, why we need it, who we share it with and how you can see, correct or delete it. We follow the Australian Privacy Principles in the Privacy Act 1988.
Last updated: 7 October 2026 Next review: October 2027
Who we are
Fertility2Family is an Australian-owned online store based in Hobart, Tasmania, trading under ABN 54 063 506 152. We have supplied home fertility and pregnancy tests across Australia since 2009. In this policy, “we” and “us” mean Fertility2Family.
Evan Kurzyp looks after privacy questions for the business. You can reach him at info@fertility2family.com.au, on 0409 015 244 or by post at PO Box 72, Glenorchy TAS 7010.
Why we treat orders as health information
The products you buy can say something about your health. An order for ovulation tests can suggest you are trying to conceive, and an order for pregnancy tests can suggest you might be pregnant. Under Australian privacy law, this is health information, which the law treats as sensitive.
We handle every order as health information. We collect only the information we need for the purposes explained in this policy, we limit who can see it, and we never sell it as a separate product.
What we collect
When you place an order, we collect your name, delivery and billing addresses, email address, phone number and the products you buy. When you contact us, we keep your message and our reply. If you send us a review, we keep your review, your star rating, the name you choose to show and your email address. If we publish your review, it shows your review, rating and name, never your email address.
If you type your email address at checkout and leave before finishing your order, our website saves that email address and the items in your cart so we can send you a reminder. We explain these reminders below.
Your payment is handled by our payment providers. We never see or store your full card number.
Our website also records how it is used, such as the pages viewed, the type of device and browser, and the general area a visit comes from. Some of this comes from cookies, which we explain below.
Our shop is for adults
You need to be 18 or over to order from us. If you are under 18, please ask a parent or guardian to order for you. If you think a child has given us their personal information, please contact us. We take reasonable steps to delete or de-identify personal information once we no longer need it, unless an Australian law or a court or tribunal order requires us to keep it.
Giving us your details
Browsing. You are welcome to browse our website and ask general questions without giving your name.
If you hold details back. To deliver an order we need your name, delivery address and email address. If you would rather not give them, we may not be able to take or deliver your order, but you can still browse and ask us general questions.
Ordering for someone else. If you ask us to deliver an order to another person, please make sure they have agreed to you giving us their name and address for that order. Please let them know we will hold those details, and point them to this policy. We use their details to deliver the order, to help with any problem with it, to contact them if a product is ever recalled and to keep the records the law requires.
Details from other people. Sometimes we receive personal information about you from other people or organisations. For example, payment providers tell us whether your payment was successful, and delivery providers send us tracking updates. We use that information for the purposes explained in this policy.
How we use your information
We use your details to process and deliver your order, send order and shipping updates, answer your questions, handle returns and consumer guarantee claims, and keep the tax and business records the law requires.
We also use them to prevent fraud, to meet our obligations as the sponsor of therapeutic goods (for example, if a product ever needs to be recalled) and to understand how people use our website so we can make it easier to use.
We do not sell, rent or trade your personal information as a separate product. We do not use computer programs to make decisions about you that could seriously affect you. Our payment providers may run their own fraud checks when you pay.
Emails we send and your choices
Order emails. We email you about your order, including your confirmation, dispatch and tracking details. These are part of supplying your order.
Cart reminders. If you enter your email address at checkout and leave before placing your order, we may send you up to three reminder emails, 1 hour, 1 day and 3 days later. Each one shows what was in your cart with a link back to it, and the third includes a 15% discount code for eligible items. Our reminder subject lines never name the products in your cart. Reminders stop as soon as you place your order, and every one includes an unsubscribe link.
We act on unsubscribe requests within five business days. You can also unsubscribe at any time by emailing info@fertility2family.com.au.
Cookies, analytics and advertising
Cookies are small files your browser stores so a website can remember information between pages. Essential cookies keep our cart and checkout working. We use Google Analytics and Google Ads across our website to measure how people use it and whether our Google ads lead to orders. These services receive information about your visit and may use cookies. Because we sell fertility and pregnancy tests, the pages you visit could suggest something about your health.
We use Google Merchant Center to show our products in Google search. We do not use Facebook, TikTok or other social media tracking pixels.
You can block or delete cookies in your browser settings, although the cart and checkout will not work without the essential ones. You can manage Google ad personalisation in My Ad Center and opt out of Google Analytics with the Google Analytics opt-out browser add-on.
Information stored outside Australia
Some of these services store or process information outside Australia, mainly in the United States (Google, PayPal, ShipStation, Cloudflare and our website host) and in the European Union (Brevo). Afterpay and Zip may also process information overseas. We use established providers and share only what each one needs.
If our business is sold
If we sell Fertility2Family or another owner takes it over, we may pass your information to the new owner where the law allows. During sale discussions, we will take reasonable steps to protect your information, by using details that do not identify you where we can and limiting access to what people need. We will ask for your consent before sharing your information with a prospective buyer or the new owner where the law requires it. We will require the new owner to look after your information in line with this policy. We do not sell or trade personal information as a separate product.
How we protect and keep your information
Your order details are kept in our secure website database and shipping software. The people who run Fertility2Family can access them, using strong passwords and two-step sign-in where available. We only give the service providers listed above the information they need to provide their services. Every page of our website uses an encrypted (https) connection.
We keep order and tax records for at least five years, as Australian tax law requires. When we no longer need information, we delete it or remove the details that identify you.
Seeing, correcting or deleting your information
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where the law does not require us to keep it. Email info@fertility2family.com.au and tell us what you would like.
We reply within 30 days, and there is no charge. If we cannot do what you ask, we will explain why in writing.
If something goes wrong
If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires, and explain what we are doing about it.
Links to other websites
Our pages link to other websites, such as Google, the TGA and Healthdirect. They have their own privacy policies, and we are not responsible for how they handle your information. If you follow a link, it is worth reading theirs too.
Questions and complaints
If you have a question or a concern about how we handle your information, please contact us first so we can put it right. We will respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We update this policy when the way we handle information changes. The date at the top shows the latest version. If a change affects how we use information we already hold, we will tell our customers by email.
Contact details
Fertility2Family
ABN 54 063 506 152
PO Box 72, Glenorchy TAS 7010, Australia
Email: info@fertility2family.com.au
Phone: 0409 015 244
Read our Terms and Conditions of Sale and our Returns and Refunds Policy.