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Delivery & Returns

Delivering affordable, trackable and discreet fertility products to your home

Find out about our shipping and returns policies and costs, and how you can get the best prices with our free delivery and quality fertility products.

shipping and returns

Delays in shipping due to Covid-19?

Please be aware there are currently delays with all deliveries.
Please use the Australia Post website for updates. We recommend buying Registered Post during these times.

How much does shipping cost?

Fertility2Family offers fast shipping via regular Australia Post. However, you can choose to have your item shipped via Express Post at the checkout for an additional $11.50 or Registered Post for $8.00.

Postage costs for all orders being shipped outside of Australia are calculated at the checkout.

I need my order quickly; can I pay for express postage?

Yes, we understand you may need your order urgently, and so offer the option of Express Postage during checkout. Express postage costs an additional $11.50

When will my order be dispatched?

We work hard to ship our items as soon as possible and aim to ship within one-two business days.

Can I cancel my order if it is on backorder?

All orders that are back-ordered due to a product/s being on back-order cannot be cancelled or refunded due to a change of mind or not wanting to wait for the products to return in stock. All orders are clearly noted before purchasing the product/s that they are on backorder.

Can my order be shipped discreetly?

We understand your need for privacy, which is why all orders shipped within Australia are packaged in discreet, plain packaging. The only details on the outside of your package are your name and address. Australia Post requires all orders shipped outside of Australia to include a customs declaration. This documentation requires a description of the contents of the package, for example; fertility products.

How long does it take for my products to arrive?

If your order was shipped via Express Post, it will generally be delivered 1-2 business days after being dispatched. This is provided you are within the Express Post serviced area. Regular Post orders within Australia will arrive within 2-7 business days. International orders will arrive within 7-14 business days.

It’s been seven days and I still don’t have my order. Help!

First, please confirm if your order has tracking and, if so, track your parcel status on the Australia Post website. You’ll find your tracking code in the shipping confirmation email. If you have any issues tracking your order, please contact us.

If your order does not have tracking and has been more than seven business days for deliveries in Australia and 14 business days for international orders, please let us know. We will find out what the hold-up is, fix any issues and let you know when you can expect your order to arrive. When getting in touch, please include your name, order number, tracking number (if possible) and contact information.

Track My Order

If your order does not have tracking information we are unable to track your order.

We are unable to replace or resend your order that is lost in the mail if you do not purchase tracking information.

Can I track my order?

Orders shipped via our free regular postage option may not include tracking. However, all orders shipped via Express Postage and Registered Post will include tracking details. You can enter these tracking details on the Australia Post website to receive updates on the status of your order. Please be aware it can take approximately 48-72 business hours for your tracking information to show on the Australia Post website.
Track My Order

You mucked up my order, or I received something extra I didn’t ask for. Can you fix it?

We’re sorry for our error! We pack all orders in house and manually count every single fertility test! sometimes human error happens, Please get in contact with us as soon as possible, and we will work out what went wrong and correct this issue for you ASAP.

Can I add extra products to my order once placed? 

Once your order has been placed we normally pack your ovulation tests or pregnancy tests super quick and ship these products the same day, If your fertility test kit has not been shipped yet we are more than happy to add extra fertility products into your package.

I changed my mind about a product. Can I return it?

Unfortunately, due to the nature of our products, we cannot accept returns or refunds if you change your mind. So please choose carefully.

Can I get a refund if my package is lost in the mail?

There is nothing worse than if your ovulation tests, pregnancy tests or any of your fertility products are lost in transit. With all orders that are shipped via registered post or express post, we can investigate your package and its whereabouts and help you further.

If your fertility package and fertility products were shipped via standard shipping with no tracking, we cannot offer a refund if your package is lost in transit.

Fertility2Family does not take responsibility for packages lost or damaged in the mail.

What is the best way to get in contact with our customer service team?

We love hearing from our customers! We will strive to reply to your message within one business day. If you’re contacting us regarding an order, please include your order number and name. You can contact us via the below methods, or email us at [email protected].

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