Delivering affordable, trackable and discreet fertility products to your home
How much does shipping cost?
Fertility2Family offers free shipping via regular Australia Post. However, you can choose to have your item shipped via Express Post at the checkout for an additional $12.50 or Registered Post for $5.50
Postage costs for all orders being shipped outside of Australia are calculated at the checkout.
I need my order quickly; can I pay for express postage?
Yes, we understand you may need your order urgently, and so offer the option of Express Postage during checkout. Express postage costs an additional $12.50.
When will my order be dispatched?
We work hard to ship our items as soon as possible and aim to ship within one business day.
Can my order be shipped discreetly?
We understand your need for privacy, which is why all orders shipped within Australia are packaged in discreet, plain packaging. The only details on the outside of your package are your name and address. Australia Post requires all orders shipped outside of Australia to include a customs declaration. This documentation requires a description of the contents of the package, for example; fertility products.
How long does it take from my products to arrive?
If your order was shipped via Express Post, it will generally be delivered 1-2 business days after being dispatched. This is provided you are within the Express Post serviced area. Regular Post orders within Australia will arrive within 1-7 business days. International orders will arrive within 7-14 business days.
It’s been seven days and I still don’t have my order. Help!
Firstly, please confirm if you order has tracking, and if so track your parcel status on the Australia Post website. You’ll find your tracking code in the shipping confirmation email. If you have any issues tracking your order, please contact us.
If your order does not have tracking, and it has been more than seven business days for deliveries in Australia and 14 business days for international orders, please let us know. We will find out what the hold-up is, fix any issues and let you know when you can expect your package to arrive. When getting in touch, please include your name, order number, tracking number (if possible) and contact information.
Can I track my order?
Orders shipped via our free regular postage option may not include tracking. However, all orders shipped via Express Postage and Registered Post will include tracking details. You can enter these tracking details on the Australia Post website to receive updates on your orders status. Please be aware it can takes approximately 24-48 hours for your tracking information to show on the Australia Post website.
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You mucked up my order, or I received something extra I didn’t ask for. Can you fix it?
We’re sorry for our error! Please get in contact with us as soon as possible, and we will work out what went wrong and correct this issue for you ASAP.
I changed my mind about a product. Can I return it?
Unfortunately, due to the nature of our products, we cannot accept returns if you change your mind. So please choose carefully.
What is the best way to get in contact with our customer service team?
The best ways to contact us is via our Contact Us page, or our Facebook page.