Delivering Affordable, Trackable And Discreet Fertility Products To Your Home
Find out about our shipping and returns policies and costs and how you can get the best prices with our free delivery and quality Australian pregnancy tests, ovulation tests and fertility products.
Delays In Shipping Due To Covid-19?
Please be aware there are currently delays with all deliveries. Please use the Australia Post website for updates. We offer Registered Post for all orders and free shipping on selected orders of our Australian pregnant and ovulation tests.
How Much Does Shipping Cost?
Fertility2Family offers fast shipping via regular Australia Post. However, you can have your item shipped via Express Post at the checkout for an additional $12.00 or Registered Post for $9.00. Postage costs for all orders shipped outside of Australia are calculated at the checkout.
I Need My Order Quickly; Can I Pay For Express Postage?
Yes, we understand you may need your order urgently, so offer the option of Express Postage during checkout. Express postage costs an additional $12.00.
When will my order be dispatched?
We work hard to ship our items as soon as possible and aim to ship within one-two business day.
Can I cancel my order if it is on backorder?
All back-ordered orders due to a product/s being on back-order cannot be cancelled or refunded due to a change of mind or not wanting to wait for the products to return in stock. All orders are noted before purchasing the product/s that they are on back-order.
Can my order be shipped discreetly?
We understand your need for privacy, so all orders shipped within Australia are packaged discreetly. The only details outside your package are your name and address. Australia Post requires all orders shipped outside Australia to include a customs declaration. This documentation requires a description of the contents of the package, for example, fertility products.
How long does it take for my products to arrive?
If your order was shipped via Express Post, it would generally be delivered 1-2 business days after being dispatched. This is provided you are within the Express Post serviced area. Regular Post orders within Australia will arrive within 2-7 business days. International orders will arrive within 7-14 business days.
It’s been seven days, and I still don’t have my order. Help!
First, please confirm if your order has tracking and, if so, track your parcel status on the Australia Post website. You’ll find your tracking code in the shipping confirmation email. If you have any issues tracking your order, please contact us. Please let us know if your order does not have tracking and has been more than seven business days for deliveries in Australia and 14 business days for international orders. We will find out what the hold-up is, fix any issues and let you know when you can expect your order to arrive. When contacting, please include your name, order number, tracking number (if possible) and contact information – Track your order on the Australia Post website.
Can I track my order?
All orders shipped via Express Postage and Registered Post will include tracking details. You can enter these tracking details on the Australia Post website to receive updates on the status of your order. Please be aware it can take approximately 48-72 business hours for your tracking information to show on the Australia Post website.
You mucked up my order, or I received something extra I didn’t ask for. Can you fix it?
We’re sorry for our error! We pack all orders in-house and manually count every single fertility test! Sometimes human error happens; please contact us as soon as possible, and we will work out what went wrong and correct this issue for you ASAP.
Can I add extra products to my order once placed?
Once your order has been placed, we usually pack your ovulation or pregnancy tests quickly and ship these products the same day. If your fertility test kit has not been shipped yet, we are happy to add extra fertility products to your package.
I changed my mind about a product. Can I return it?
Unfortunately, due to the nature of our products, we cannot accept returns or refunds if you change your mind. So please choose carefully.
Can I get a refund if my package is lost in the mail?
Nothing is worse than if your ovulation tests, pregnancy tests or fertility products are lost in transit. With all orders shipped via registered or express post, we can investigate your package and its whereabouts and help you further. If your fertility package and fertility products were shipped via standard shipping with no tracking, we could not offer a refund if your package is lost in transit. Fertility2Family does not take responsibility for packages lost or damaged in the mail.
What is the best way to contact our customer service team?
We love hearing from our customers! We will strive to reply to your message within one business day. Please include your order number and name if you’re contacting us regarding an order. You can contact us via the below methods or email us at email@example.com, Contact us page or via mobile 0409015244