Product & Service FAQs
We’re here with you every step of the way
These Shipping & Returns And product and service FAQs will answer all your questions about fertility and ovulation. Want to know more about our products? Or maybe fertility, ovulation and pregnancy information in general? Or just want the best advice about cheap fertility products in Australia?
Shipping at a glance
Fast dispatch
Orders ship quickly on business days from our AU warehouse.
Tracked delivery
Every parcel includes tracking so you know when to expect delivery.
Discreet packaging
Plain packaging with no product names on the label. Privacy-first.
Typical delivery timeframes by state
Timeframes are for standard post, in business days, based on Australia Post guidance and past performance. Express Post typically arrives within 1–2 business days to most postcodes. Tracking provides the best live estimate for your address.
NSW / VIC / QLD metro
2–4 days
SA / TAS / ACT metr
3–5 days
Regional NSW / VIC / QLD
3–6 days
WA metro
4–7 days
Regional SA / TAS / ACT / WA
4–8 days
NT & remote areas
5–9 days
Shipping costs & free shipping
Standard shipping is shown at checkout based on destination. Orders $150+ ship free Australia‑wide with standard post. Express Post is available at checkout for urgent orders.
Returns & refunds (Australian Consumer Law)
If an item arrives damaged, faulty or incorrect, we will replace it or refund you in line with the Australian Consumer Law. For these cases we cover the return postage or arrange a replacement.
Due to hygiene, opened test kits cannot be returned unless faulty.
If your parcel appears lost in transit, contact support with your order number. We will investigate with the carrier and resolve promptly.
How to start a return
Email our team with your order number, reason for return, and a photo if applicable. We’ll reply with instructions and any prepaid label details if approved.
Refund method & timing
Approved refunds are processed to the original payment method within 2–5 business days after we receive and inspect the goods.
Product expiry guarantee
All test kits ship with a minimum of 12 months before expiry. Each pack shows a lot number and expiry date on the label.
Orders & payments
We accept major cards, PayPal and bank deposit. On your statement the charge may appear as “Fertility2Family”.
Address changes after ordering: If you need to change the delivery address, contact us before dispatch with your order number. After dispatch, address changes must be requested through Australia Post as we can’t change the address once shipped.
Order confirmation not received: If your order email hasn’t arrived within 10 minutes, check spam/junk. If it’s missing, contact support and we’ll resend it and confirm your details.
Lost or delayed parcels: If tracking shows no movement for 5 business days (metro) or 7 business days (regional/remote), contact us. We will open an investigation and arrange a replacement or refund once loss is confirmed.
Backorders can be cancelled for a full refund before dispatch — contact support with your order number. We may split shipments so in‑stock items arrive sooner at no extra cost.
Questions about our pregnancy and ovulation tests
New to testing? Read how to read a faint positive, timing after an LH surge, and product instructions before you begin.
General Questions
Are Fertility2Family tests as good as tests you can buy from the chemist?
While they are cheap, all our tests – ovulation and fertility – are of the same quality you would find in any Australian chemist. You can read feedback/reviews from our customers.
How sensitive are Fertility2Family pregnancy tests?
Fertility2Family pregnancy tests are highly sensitive at 10 mIU/ml, allowing earlier detection compared to many standard tests.
Why are your fertility and ovulation tests so cheap?
We buy our Australian ovulation tests in bulk directly from the manufacturer, which means we can pass on cheap ovulation and pregnancy tests directly to you.
What makes Fertility2Family different?
Fertility2Family focuses on affordable, user‑friendly fertility products with responsive support to help you navigate testing confidently.
Pregnancy Test FAQs
How do the tests work?
The Pregnancy Strip Tests work by detecting the levels of the pregnancy hormone Human Chorionic Gonadotrophin (hCG) in your urine at a level of 10mIU/ml.
What if I get a negative result?
A negative result indicates that the hCG hormone was not detected in your urine, and you are probably not pregnant. If your period is late, we suggest you re-test, and if this test is also negative, we suggest you contact your doctor.
When can I start testing?
There’s no need to wait until you have missed your period to begin testing. You can test as early as seven days past ovulation, or 5-7 days before an expected period. When testing early, use first-morning urine for best results.
The “Test Line” is not as dark as the “Control Line,” am I pregnant?”
Yes, you can assume you are pregnant even if a very light test/control line is detected on your pregnancy test.
What should I do if I get a positive pregnancy test result?
Please make an appointment to see your doctor to confirm the pregnancy and begin your prenatal care.
Ovulation Test FAQs
How do the tests work?
Our sensitive Ovulation Tests work by detecting the level of luteinizing hormone (LH) in your urine at a level of 25mIU/ml. Before you ovulate, a significant surge of LH will be present
When should I begin testing?
First, you must determine the length of your menstrual cycle. This is the number of days from the first day of your menstrual bleeding to the day before your next bleeding begins again. Please refer to the instructions below to determine when you should start testing Midstream Ovulation Test Instructions and Ovulation Strip Test Instructions
What should I do if I have a very light “Test Line” on my ovulation test?
This may mean you are coming up to your LH surge or coming down from it. It is possible to get a very light line on your test at any stage during your cycle. It is only considered positive if it’s the same darkness as the Control line.
Ovulation tests in Sydney and pregnancy tests
Account & Billing
What payment options do you offer?
We offer Direct Deposit, PayPal, Credit Card and AfterPay / ZIP payment options.
What are your bank details for bank deposit payments?
BSB: 083004
Acct No: 734483072
Bank: National Australia Bank
Account name: Fertility2Family
Please ensure you leave your name and order number as a reference.
Shipping & Returns
It’s been seven days, and I still don’t have my order. Help!
First, please confirm if your order has tracking and, if so, track your parcel status on the Australia Post website. You’ll find your tracking code in the shipping confirmation email. If you have any issues tracking your order, please contact us. Please let us know if your order does not have tracking and has been more than seven business days for deliveries in Australia and 14 business days for international orders. We will find out what the hold-up is, fix any issues and let you know when you can expect your order to arrive. When contacting, please include your name, order number, tracking number (if possible) and contact information – Track your order on the Australia Post website.
How Much Does Shipping Cost?
Fertility2Family offers fast shipping via regular Australia Post. However, you can have your item shipped via Express Post at the checkout for an additional $12.00 or Registered Post for $9.00. Postage costs for all orders shipped outside of Australia are calculated at the checkout.
I Need My Order Quickly; Can I Pay For Express Postage?
Yes, we understand you may need your order urgently, so offer the option of Express Postage during checkout. Express postage costs an additional $12.00.
You mucked up my order, or I received something extra I didn’t ask for. Can you fix it?
We’re sorry for our error! We pack all orders in-house and manually count every single fertility test! Sometimes human error happens; please contact us as soon as possible, and we will work out what went wrong and correct this issue for you ASAP.
Can I track my order?
All orders shipped via Express Postage and Registered Post will include tracking details. You can enter these tracking details on the Australia Post website to receive updates on the status of your order. Please be aware it can take approximately 48-72 business hours for your tracking information to show on the Australia Post website.
When will my order be dispatched?
We work hard to ship our items as soon as possible and aim to ship within one-two business day.
Can I add extra products to my order once placed?
Once your order has been placed, we usually pack your ovulation or pregnancy tests quickly and ship these products the same day. If your fertility test kit has not been shipped yet, we are happy to add extra fertility products to your package.
Can I cancel my order if it is on backorder?
All back-ordered orders due to a product/s being on back-order cannot be cancelled or refunded due to a change of mind or not wanting to wait for the products to return in stock. All orders are noted before purchasing the product/s that they are on back-order.
I changed my mind about a product. Can I return it?
Unfortunately, due to the nature of our products, we cannot accept returns or refunds if you change your mind. So please choose carefully.
Can my order be shipped discreetly?
We understand your need for privacy, so all orders shipped within Australia are packaged discreetly. The only details outside your package are your name and address. Australia Post requires all orders shipped outside Australia to include a customs declaration. This documentation requires a description of the contents of the package, for example, fertility products.
Can I get a refund if my package is lost in the mail?
Nothing is worse than if your ovulation tests, pregnancy tests or fertility products are lost in transit. With all orders shipped via registered or express post, we can investigate your package and its whereabouts and help you further. If your fertility package and fertility products were shipped via standard shipping with no tracking, we could not offer a refund if your package is lost in transit. Fertility2Family does not take responsibility for packages lost or damaged in the mail.
How long does it take for my products to arrive?
If your order was shipped via Express Post, it would generally be delivered 1-2 business days after being dispatched. This is provided you are within the Express Post serviced area. Regular Post orders within Australia will arrive within 2-7 business days. International orders will arrive within 7-14 business days.
Need More Help?
if your question is not answered on this page, you can contact us directly.We respond to most enquiries within one business day.
General inquiries
Questions about products, orders, or guidance.
Request a Call Back.
Leave your number and a time, We'll call during business hours (AET/AEDT)
Ready to choose your tests?
Use reviews from other Australian families to help decide which ovulation tests, pregnancy tests or fertility kits fit your stage. If you are unsure where to begin, you can contact our support team for practical guidance on using home tests correctly.